Shipping policy

Order processing

Orders are processed and packed within 1–2 business days after your payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. Orders with Priority Processing are packed first.

Delivery times

After dispatch, delivery usually takes 7–12 days. Delivery times can vary by country, customs checks, carrier delays, peak seasons and other events outside our control.

Shipping costs

Shipping costs, and any optional Express Shipping, are shown at checkout before you pay.

Tracking

When your order ships, we email you a tracking number. You can follow your order at any time on our Track Your Order page. Tracking updates can take a few business days to appear after dispatch.

Customs and duties

Orders shipped outside the European Union may be subject to import duties or taxes charged by the destination country. These are the customer's responsibility.

Shipping address

Please make sure your shipping address is complete and correct. If you notice a mistake, contact us as soon as possible. We cannot change the address once an order has been dispatched.

Lost or delayed orders

If your order has not arrived within 20 business days after dispatch, email us at utsoxo@gmail.com with your order number and we will look into it.