Refund policy

Returns

You can cancel your order or return your item within 14 days of delivery, without giving a reason. To start a return, email us at utsoxo@gmail.com before sending anything back, and we will reply with the return address and instructions. Items sent back without contacting us first cannot be accepted.

For hygiene reasons, tights must be unworn, unwashed and in their original packaging to be returned.

Return shipping fee

Every return has a return shipping fee of $9.99, paid by the customer. This fee is deducted from your refund.

Add-ons such as Priority Processing and Express Shipping are services and are not refundable once your order has been processed.

Product images

Our product photos are AI-enhanced to show the designs and the glow effect. The real tights may look slightly different, including the colour, print size and placement, and how strongly the print glows under different lighting. These small differences are not considered defects.

Refunds

We will let you know once we have received and checked your return. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may need a few extra days to show the refund.

Contact

Questions about a return? Email utsoxo@gmail.com.